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FAQ Glossary
I've added files to my website and I can't see them
I don't receive email with some attachments
I am not receiving e-mail
Forgetting to add http:// in the webforwarding field
Not using the CNAMEs for the (Mail Server) MX Records
Expecting DNS Changes to be carried out through Freeparking when another ISP is managing your Domain Name
Not waiting long enough for DNS Changes to propagate throughout the network
Transferring-in a Domain to Freeparking too close to the Renewal Date to avoid the Renewal Fees from your existing ISP
You can't PING your Domain Name
Unable to Log-in to your web space via FTP or Telnet
Q: FAQ Glossary A: AOL: America OnLine http://en.wikipedia.org/wiki/America_Online CNAME: Canonical Name A CNAME record or canonical name record makes one domain name an alias of another. The aliased domain gets all the subdomains and DNS records of the original. http://en.wikipedia.org/wiki/Domain_name_system DNS: Domain Name System http://en.wikipedia.org/wiki/Domain_name_system DOS: Denial of Service http://en.wikipedia.org/wiki/Denial-of-service_attack FIBRANET: How do I transfer in a .UK domain http://www.fibranet.org/contenidos/principal/ FTP: File Transfer Protocol http://en.wikipedia.org/wiki/File_Transfer_Protocol .gif: Graphics Interchange Format http://en.wikipedia.org/wiki/GIF HTML: HyperText Markup Language http://en.wikipedia.org/wiki/HTML HTTP: Hypertext Transfer Protocol http://en.wikipedia.org/wiki/HTTP HTTPS: HTTP over SSL http://en.wikipedia.org/wiki/Https ICMP: Internet Control Message Protocol http://en.wikipedia.org/wiki/Icmp IE5: Internet Explorer 5.0 http://en.wikipedia.org/wiki/Internet_Explorer INWW: Melbourne IT http://en.wikipedia.org/wiki/Melbourne_IT IP: Internet Protocol http://en.wikipedia.org/wiki/Internet_Protocol IPSTAG: Internet Provider Security TAG http://en.wikipedia.org/wiki/Internet_Provider_Security ISP: Internet Service Provider http://en.wikipedia.org/wiki/Internet_service_provider Joker: Domain Name Registration at Joker.com http://joker.com .jpg: Joint Photographic Experts Group http://en.wikipedia.org/wiki/JPEG MIME: Multipurpose Internet Mail Extensions http://en.wikipedia.org/wiki/MIME MX: Mail Exchange Record http://en.wikipedia.org/wiki/Domain_name_system ORDB: Open Relay Database http://www.ordb.org/ PC: Personal Computer http://en.wikipedia.org/wiki/Personal_computer PING: ping is a computer network tool used to test whether a particular host is reachable across an IP network. http://en.wikipedia.org/wiki/Ping POP, POP3 http://en.wikipedia.org/wiki/Post_Office_Protocol SMTP http://en.wikipedia.org/wiki/Simple_Mail_Transfer_Protocol SSL: Secure Sockets Layer http://en.wikipedia.org/wiki/Secure_Sockets_Layer TELNET: Telecommunication Network http://en.wikipedia.org/wiki/Telnet URL: Uniform Resource Locator http://en.wikipedia.org/wiki/URL WHOIS: http://en.wikipedia.org/wiki/Whois    Q: I've added files to my website and I can't see them A: When you log into your FTP server you will see a folder called "www" this is the root of your web space. Files placed in the "www" folder will be visible from your website. Files placed outside the "www" folder will not be visible from your website.  Q: I don't receive email with some attachments A: Our mail systems block any attachment with potentially damaging content such as .pif .bat .exe .com or .scr files. There is a 10Mb limit for attachments sent or received. Q: I am not receiving e-mail A: Log into webmail for your domain and check that you have cleaned out your deleted items folder. Also check ALL other folders for mail and delete it if necessary. Checking the checkbox underneath 'Current folder' will select all mails - then click on delete. Q: Forgetting to add http:// in the webforwarding field A: The URL text that is entered into the Web Forwarding field (My Domains tab, Maintain a Domain, Edit Domain Name Properties, Use Web Forwarding) must contain HTTP:// at the beginning of the URL. Q: Not using the CNAMEs for the (Mail Server) MX Records A: When completing the MX Records (My domains drop down tab, Maintain a Domain, Manage your own DNS Zone File, Original DNS Manager Interface (advanced users), for Sub Domain Alias, you enter an IP address instead of a CNAME e.g. "Mail" and "Mail2", for the 2 Mail Servers. Q: Expecting DNS Changes to be carried out through Freeparking when another ISP is managing your Domain Name A: Run a "WHOIS" command on your Domain Name. If the "Registrant's Agent" or "Technical Contact" is Freeparking Domain Registars Inc. or Fibranet Services, and the "Name Servers" are listed as ns1.ukdnsservers.co.uk and ns2.ukdnsservers.co.uk or ns3.ukdnsservers.co.uk and ns4.ukdnsservers.co.uk, then we are managing your Domain. If you see some other entry for "Registrant's Agent", "Technical Contact" and/or "Name Servers", then it is likely you have another ISP managing your Domain. Q: Not waiting long enough for DNS Changes to propagate throughout the network A: New domain registrations can take between 24-48 hours to become visible around the Internet - please be patient. If 48 hours has passed and you still cannot find your Domain Name, please raise a support call. Q: Transferring-in a Domain to Freeparking too close to the Renewal Date to avoid the Renewal Fees from your existing ISP A: Unfortunately, if the renewal date is too close to the transfer date (less than 1 month usually), we WILL NOT be able to renew the Domain for you. Also transferring the Domain into our control systems does not include the renewal fee. Apologies, but this is how the registrar system works and it is not our choice. Q: You can't PING your Domain Name A: We deny all ICMP traffic to our networks. This increases security and prevents Denial of Service (DOS) attacks. PING will therefore NOT return a response. You can find more information on ICMP here: http://en.wikipedia.org/wiki/Internet_Control_Message_Protocol Q: Unable to Log-in to your web space via FTP or Telnet A: Please go to http://host.freeparking.co.uk to set up your domain for a free 60 day of our hosting systems and for all the information you need regarding uploading your files to the web. |