FreeParking - Frequently Asked Questions

FAQ Glossary

Is there a charge to move the domain name away from Freeparking?

Who are listed as the contacts for a Domain Name?

Are there any hidden costs?

Can I cancel a Domain Name I have just registered?

I no longer require this domain.

I've registered the wrong name/misspelling.

My .uk domain is not yet registered.

My .COM / .NET / .ORG domain is not yet registered.

How do I create a Wizzsite?

How do I transfer/change the registrant of my domain?

My .co.uk domain has been suspended.

My domain is not yet registered.

How do I change the contact details as held by the WHOIS database?

Q: Is there a charge to move the domain name away from Freeparking?

A: None at all. Many companies on the Internet will charge you a fee to transfer your domain name to another host. We don't.

It's yours from the word go, you can move it anywhere you like, at any time you like.

Q: Who are listed as the contacts for a Domain Name?

A: Depending upon the type of domain, there can be up to four contacts for a domain name.

First is the Registrant. This is either you or your client. The registrant is effectively the legal owner of a domain name.

Next is that Admin Contact. This is whomever you choose to list. The admin contact will be responsible for the overall control of the domain. We or the registry may need to use this contact if the domain is to be moved or renewed, so ensure this is an e-mail address that is not going to become obsolete. Also it is very important to ensure that you keep these details up to date.

Next comes the Technical Contact. By default we are listed as the Technical Contact as it is we who are running the name servers etc. used by the domain name.

Finally the Billing Contact. Again, as it is us paying the registration and renewal fees to the central registry, it is we that are listed as the billing contact.

Q: Are there any hidden costs?

A: All of our prices are totally transparent. You can find our prices on our main website.

Q: Can I cancel a Domain Name I have just registered?

A: Unfortunately Domain Names cannot be cancelled, or the fee refunded once they have been registered. You may recall that this was one of the conditions stated when you purchased the Domain Name through Freeparking.

Should you wish to remove a Domain Name from the list of domains on your account then please raise a support request asking us to archive that particular Domain.

Q: I no longer require this domain.

A: Unfortunately it is not possible to cancel or refund the fee for a Domain Name once it has been registered. You may recall that this was one of the conditions stated when you purchased the Domain Name through Freeparking.

Should you wish to remove a Domain Name from the list of domains on your account then please raise a support request asking us to archive that particular Domain.

Q: I've registered the wrong name/misspelling.

A: Unfortunately it is not possible to cancel or refund the fee for a Domain Name once it has been registered. You may recall that this was one of the conditions stated when you purchased the Domain Name through Freeparking.

Should you wish to remove a Domain Name from the list of domains on your account then please raise a support request asking us to archive that particular Domain.

Q: My .uk domain is not yet registered.

A: New domain registrations can take between 24-48 hours to become visible around the Internet, while the name information is being propagated throughout the system - please be patient.

If 48 hours has passed and you still cannot find your Domain Name, please raise a support call.

Q: My .COM / .NET / .ORG domain is not yet registered.

A: New domain registrations can take between 24-48 hours to become visible around the Internet, while the name information is being propagated throughout the system - please be patient.

If 48 hours has passed and you still cannot find your Domain Name, please raise a support call.

Q: How do I create a Wizzsite?

A: Use the 'Create a FREE WebSite! option from the maintenance menu.

Please ensure you fill in all fields within the Wizzsite setup.

Q: How do I transfer/change the registrant of my domain?

A: For the registrant of .co.uk you will need to go to http://www.nominet.org.uk/registrants/maintain/transfer/

For .com if they are registered at INWW then login to your Freeparking account -Maintenance-Change Registrant

For Joker domain names you will need to enter a support request via the account the name is in and support will do it for you

Q: My .co.uk domain has been suspended.

A: As part of the terms and conditions of all registrars the details in WHOIS need to be correct. If Nominet are unable to contact you for verification, or you do not respond to them, they will suspend your domain. Once a domain name is suspended any service associated to the domain name will stop. This is beyond our control.

In order to re-instate your domain name you will need to contact Nominet at http://www.nominet.org.uk/

It is advisable to keep all personal details up to date.

Q: My domain is not yet registered.

A: New domain registrations can take between 24-48 hours to become visible around the Internet, while the name information is being propagated throughout the system - please be patient.

If 48 hours has passed and you still cannot find your Domain Name, please raise a support call.

Q: How do I change the contact details as held by the WHOIS database?

A: Log into freeparking.co.uk and go to the My Domains drop down menu. Select the Maintain Contacts option and amend as necessary, ticking the box asking whether one would like to update the details in WHOIS.

Q: The Domain I requested has already been registered to another person.

A: On very rare occasions it is possible that Internet traffic/connectivity issues can cause our systems to show a Domain Name as being available when it is in fact already registered.

If a WHOIS lookup informs you that someone else has the Domain, contact us and we will refund your payment.