FreeParking - Frequently Asked Questions

How do I change my details as held by the WHOIS database?

I have received a postcard from Freeparking

How do I verify my domain’s details as held on the WHOIS database?

Q: How do I change my details as held by the WHOIS database?

A: Log into freeparking.co.uk and go to the My Domains drop down menu. Select the Maintain Contacts option and amend as necessary, ticking the box asking whether one would like to update the details in WHOIS.

Q: How do I change my personal data?

A: Log into the Members area of the Freeparking website, and select the "My Details" from the "My Accounts" drop down menu. To maintain the Admin. contact details please go to the "My Domains" Drop down menu and select the option "Maintain Contacts".

Q: I have received a postcard from Freeparking

A: Freeparking only sends postcards out to customers in the post when they have not logged into their Freeparking account for longer than 3 months. These are sent out to ensure that your contact details are correct and if not, customers are reminded to log in and update them.

We do not send these reminders by email because, in a high number of cases, the email address will no longer be valid. Freeparking needs to ensure customers contact details are kept up to date.

Freeparking sends out 11 renewal reminders via email over a 60 day period prior to the renewal date of a domain name.
If customers do not keep their email address up to date then their domain names can lapse and all services will stop and they can even lose their domain names if they leave it too long.

If a domain name is not renewed Freeparking does everything it can to contact the customer via email; fax if a fax number is included on the account; an SMS txt message if a mobile number has been included and postcards. These are not sent out to cause customers problems but in fact to help customers make sure they do not lose their domain names.

Without your correct and up to date email address the vitally important renewal reminders will not be received.

The postcards are sent out to protect customers so that they do not lose their domain names and to make sure that they can renew them in time.

As long as you log into your Freeparking account on a regular basis and keep your contact details up to date then you will never receive a postcard.

We are told by the Royal Mail that their network is secure and your email address is not at risk being sent in this manner.

SMTP has no security built in, therefore your email address is at risk every time it is used on the Internet.

We appreciate any concerns you may have, but feel that using Royal Mail is not a security risk when compared to the exposure of email addresses on the Internet

Q: My .co.uk domain has been suspended.

A: As part of the terms and conditions of all registrars the details in WHOIS need to be correct. If Nominet are unable to contact you for verification, or you do not respond to them, they will suspend your domain. Once a domain name is suspended any service associated to the domain name will stop. This is beyond our control.

In order to re-instate your domain name you will need to contact Nominet at http://www.nominet.org.uk/

It is advisable to keep all personal details up to date.

Q: How do I verify my domain’s details as held on the WHOIS database?

A: There are a number of places you can do this. The following links are good examples:

http://www.whois.net/
http://whois.inww.com/index.php3/
http://www.nominet.org.uk/other/whois/ (for .uk domains).
http://www.allwhois.com/
http://www.dnsstuff.com/ (scroll down to find WHOIS field).

Q: I have received a suspicious email from admin/webmaster@mydomain

A: If you have received an email from webmaster@yourdomain, administrator@yourdomain (or
similar) threatening to close/suspend your account please be aware that it is likely to be a virus
either on your PC, or on the PC of someone who has you in their address book. Please DO NOT open any attachment. These emails have NOT come from us

This virus may worm its way to all addresses located in your email clients file.

We would advise and recommend to use http://housecall.trendmicro.com and check for updates at http://windowsupdate.microsoft.com.