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FAQ Glossary
Are my credit card details safe?
I need a Copy Invoice/Receipt for my Domain Name purchase.
Who are Fibranet Services?
How do I update my credit card details?
I have received a suspicious email from admin/webmaster@mydomain
I've had multiple charges for the same Domain Name Registration.
I've had multiple charges for the same Domain Name Renewal.
My credit card has been charged but the Domain Name Registration failed.
My credit card has been charged but the Domain Name Renewal was not carried out.
My credit card is being rejected.
Q: FAQ Glossary A: AOL: America OnLine http://en.wikipedia.org/wiki/America_Online CNAME: Canonical Name A CNAME record or canonical name record makes one domain name an alias of another. The aliased domain gets all the subdomains and DNS records of the original. http://en.wikipedia.org/wiki/Domain_name_system DNS: Domain Name System http://en.wikipedia.org/wiki/Domain_name_system DOS: Denial of Service http://en.wikipedia.org/wiki/Denial-of-service_attack FIBRANET: How do I transfer in a .UK domain http://www.fibranet.org/contenidos/principal/ FTP: File Transfer Protocol http://en.wikipedia.org/wiki/File_Transfer_Protocol .gif: Graphics Interchange Format http://en.wikipedia.org/wiki/GIF HTML: HyperText Markup Language http://en.wikipedia.org/wiki/HTML HTTP: Hypertext Transfer Protocol http://en.wikipedia.org/wiki/HTTP HTTPS: HTTP over SSL http://en.wikipedia.org/wiki/Https ICMP: Internet Control Message Protocol http://en.wikipedia.org/wiki/Icmp IE5: Internet Explorer 5.0 http://en.wikipedia.org/wiki/Internet_Explorer INWW: Melbourne IT http://en.wikipedia.org/wiki/Melbourne_IT IP: Internet Protocol http://en.wikipedia.org/wiki/Internet_Protocol IPSTAG: Internet Provider Security TAG http://en.wikipedia.org/wiki/Internet_Provider_Security ISP: Internet Service Provider http://en.wikipedia.org/wiki/Internet_service_provider Joker: Domain Name Registration at Joker.com http://joker.com .jpg: Joint Photographic Experts Group http://en.wikipedia.org/wiki/JPEG MIME: Multipurpose Internet Mail Extensions http://en.wikipedia.org/wiki/MIME MX: Mail Exchange Record http://en.wikipedia.org/wiki/Domain_name_system ORDB: Open Relay Database http://www.ordb.org/ PC: Personal Computer http://en.wikipedia.org/wiki/Personal_computer PING: ping is a computer network tool used to test whether a particular host is reachable across an IP network. http://en.wikipedia.org/wiki/Ping POP, POP3 http://en.wikipedia.org/wiki/Post_Office_Protocol SMTP http://en.wikipedia.org/wiki/Simple_Mail_Transfer_Protocol SSL: Secure Sockets Layer http://en.wikipedia.org/wiki/Secure_Sockets_Layer TELNET: Telecommunication Network http://en.wikipedia.org/wiki/Telnet URL: Uniform Resource Locator http://en.wikipedia.org/wiki/URL WHOIS: http://en.wikipedia.org/wiki/Whois    Q: Are my credit card details safe? A: The short answer is that they are as safe as they can be. All credit card transactions are performed using the HTTPS (secured and encrypted) protocol. Furthermore, any credit card details stored in our database are stored in a highly encrypted format that would be incredibly difficult to decipher.  Q: I need a Copy Invoice/Receipt for my Domain Name purchase. A: Please raise a support call and tell us the Domain Name for which you need the invoice/receipt. Q: Who are Fibranet Services? A: Fibranet Services Limited are our European partners for Domain Name Registration. They also provide us with credit card handling facilities for UK £ (Sterling) credit card transactions to allow you to pay for your domain registrations in sterling. Q: How do I update my credit card details? A: The system stores the last credit card that you used. You can either wait until you make a new Domain Name purchase, or a Domain Name renewal purchase, and amend the details at that point, or you can visit the "1-Click & WAP" section of the Freeparking members area. You can also remove your credit card details from our system by visiting the 1-Click and WAP section. Q: I have received a suspicious email from admin/webmaster@mydomain A: If you have received an email from webmaster@yourdomain, administrator@yourdomain (or similar) threatening to close/suspend your account please be aware that it is likely to be a virus either on your PC, or on the PC of someone who has you in their address book. Please DO NOT open any attachment. These emails have NOT come from us. This virus may worm its way to all addresses located in your email clients file. We would advise and recommend you use http://housecall.trendmicro.com and check for updates at http://windowsupdate.microsoft.com. Q: I've had multiple charges for the same Domain Name Registration. A: Please raise a support call and tell us the dates and credit card details corresponding to the multiple charges. We will investigate and refund as necessary. Q: I've had multiple charges for the same Domain Name Renewal. A: Please raise a support call and tell us the dates and credit card details corresponding to the multiple charges. We will investigate and refund as necessary. Q: My credit card has been charged but the Domain Name Registration failed. A: Please raise a support call and tell us the date and credit card details corresponding to the purchase. We will investigate and refund as necessary. Q: My credit card has been charged but the Domain Name Renewal was not carried out. A: Please raise a support call and tell us the date and credit card details corresponding to the purchase. We will investigate and refund as necessary. Q: My credit card is being rejected. A: Our credit card authorisation company has implemented stricter anti-fraud measures due to the high level of credit card fraud on the Internet. Unfortunately this may mean that some legitimate customers cannot get authorisation. Because the system is fully automated we do not have influence over which cards are or are not authorised. If the authorisation of your credit card has been rejected by the Credit Card clearing house, there is nothing that we can do - even if you believe that there is sufficient funding on your card. If you are receiving error messages other than "Authorisation Declined" type messages, we obviously need to know about this because in rare instances, there can be problems with the connection between our credit card processors and the authorising bank. |